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Shipping & Returns

07.29.2025

Hong Kong Youning Limited

is not responsible for delays caused by carriers or customs.

Shipping Costs

Shipping fees are calculated at checkout based on your location and chosen shipping method. Free shipping may be available for select promotions—check our website for details.

International Shipping

We ship worldwide, but customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the order total and must be paid by the recipient.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. If you encounter any issues with tracking, please contact us at info@clothingowl.com.

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or unpaid customs fees, we will contact you to arrange reshipment. Additional shipping fees may apply.

Returns & Refunds Policy

14-Day Money-Back Guarantee

We offer a 14-day return policy from the date of delivery. If you are not satisfied with your purchase, you may request a return within this period.

Conditions for Returns:

  • Items must be unworn, unwashed, and in their original condition with tags attached.
  • Proof of purchase (order number or receipt) is required.
  • Final sale items (e.g., clearance or discounted products) are non-refundable.

Refund Processing Time

  • Once we receive and inspect your return, refunds will be processed within 14 business days.
  • For PayPal refunds, processing may take at least 14 days, and in some regions, PayPal may require up to 30 days due to legal regulations.
  • Refunds will be issued to the original payment method.

Return Shipping Costs

  • Buyers are responsible for return shipping fees, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
  • We recommend using a trackable shipping method, as Hong Kong Youning Limited is not responsible for lost return packages.

How to Initiate a Return

  1. Contact Us: Email info@clothingowl.com within 14 days of delivery with your order number and reason for return.
  2. Receive Approval: Our team will review your request and provide a Return Merchandise Authorization (RMA) number if eligible.
  3. Ship the Item Back: Pack the item securely, include the RMA number, and ship it to the address provided.
  4. Refund Issued: Once received and inspected, we will process your refund.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at info@clothingowl.com with photos of the issue. We will arrange a replacement or refund at no additional cost.

Contact Us

For any questions regarding shipping or returns, please reach out to:
Email: info@clothingowl.com
Website: clothingowl.com

We appreciate your trust in Hong Kong Youning Limited and are committed to providing excellent service. Thank you for shopping with us!